Your information.
Clear boundaries.

Who operates this website

Theory Y Technologies Pty Ltd (ABN 88 635 821 822), based in Adelaide, South Australia, operates this public website. Contact info@theory-y.com.au about this notice or information associated with an enquiry.

This notice covers browsing and initial business enquiries. It does not authorise access to your business systems or replace the information-handling arrangements required for an implementation.

Information you choose to share

The enquiry form asks for your name, email address, optional organisation, enquiry topic and message. If you email us directly, we receive the information included in that email. We use these details to understand and respond to your request and manage the resulting business conversation.

You can browse without providing these details. To respond to an enquiry, we need a way to contact you and enough information to understand the question. Start with a non-confidential outline. Please leave out customer records, financial documents, credentials and sensitive personal information.

Submitting an enquiry does not subscribe you to marketing or product updates. Any separate subscription requires its own clear arrangement.

Contact forms and email delivery

When form delivery is enabled, your submission passes through the website server and Resend, our email delivery provider, to our business inbox. Resend and the mailbox provider process the message for delivery and storage.

The website application does not write enquiry messages to a website database and does not accept file attachments. Messages received by email may remain in our business email and records systems. If form delivery is unavailable, the page provides a direct email option.

A successful form message means the email provider accepted the enquiry for delivery. It does not confirm an engagement, grant access to your systems or authorise paid work.

Browsing and display preferences

The website code does not include advertising pixels, third-party analytics scripts or tracking cookies. It uses local storage in your browser to remember your reduced-motion preference. You can remove that preference through your browser’s site-data settings.

Fonts and visual assets are served with the website. External links take you to another provider’s website, where its own practices apply.

Visiting the site sends requests to its hosting service. Technical information can include your IP address, requested page, browser details and request time. Hosting and security providers may use this information for delivery, reliability and abuse prevention.

The contact service uses short-lived request information, including a client address when available, to limit repeated submissions. The application’s diagnostic logs record error codes and status information, not enquiry contents. Hosting providers may keep their own operational logs.

Service providers and overseas handling

Hosting, email delivery and business email providers handle information needed to run the website and respond to enquiries. Their systems and support arrangements may involve processing outside Australia, including the United States. Resend describes United States processing in its privacy policy.

Being an Australian company does not mean every storage, processing or support activity occurs in Australia. Contact us if location or access requirements matter to your enquiry. Implementation-specific data access, providers and responsibilities must be established before customer information is connected to a workflow.

Records, access and correction

Business correspondence is retained for its purpose, ongoing business needs and applicable recordkeeping obligations. Email, provider systems and backups may have different retention arrangements.

You can ask us about information associated with your enquiry, request access or correction, or ask for deletion. We may need to verify your identity and clarify which records you mean. Legal, recordkeeping, security or backup requirements may affect what can be deleted and when.

Send your request to info@theory-y.com.au. If email is unsuitable, call +61 2 5503 7000 to discuss another way to make the request.

Privacy concerns and complaints

Contact us with what happened, when it happened and the outcome you are seeking. We will consider the concern, seek any details needed to investigate and explain our response. We aim to respond within 30 days.

If the matter remains unresolved, the Office of the Australian Information Commissioner provides information about privacy complaints, eligibility and the steps to take.

Scope and changes

Product access, implementation and ongoing operation may require additional privacy, data-access and contractual arrangements. The scope of those arrangements depends on the work and the information involved.

We will update this notice when the website’s information-handling practices change. The date above identifies this version. Read our website terms for the distinction between an enquiry and a written engagement.